Reviews – Hiding From Their Customers

3.6 out of 5 stars is an online pharmacy which uses the tag line “Affordable healthcare solutions you can trust”. They also promote their core values which include safety, integrity, trust and customer service. We
investigate this store to find out if these promises really hold water and if you should consider purchasing your medication with them.
Business AddressCanadaOnlineHealth
306-1500 14th Street SW
Calgary, AB
Canada T3C 1C9
4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsCanada4 out of 5 stars
Countries where warehouses are locatedCanada4 out of 5 stars
Phone numbers/customer support+1-888-230-3889
Mirror websitesN/A
Cross-border smuggling addressed to the receiverLow Possibility4.5 out of 5 stars
Medication counterfeitingLow Possibility4.5 out of 5 stars
Risk of poisoningLow Possibility4 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationYes4.5 out of 5 stars
HHS, U.S. Department of Health & Human ServicesNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationNo0.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
LegitScript Legal ListStatus: unapproved3.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromCanada4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressYes
BitcoinNo Coupon Code
Coupon CodeN/A 0.5 out of 5 stars
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars Whois
RegistrarRebel Corp.4.5 out of 5 stars
Creation Date2018-06-073 out of 5 stars
Registrant NamePrivate2.5 out of 5 stars
CountryPrivate2.5 out of 5 stars

Overall rating     3.6 out of 5 stars



Domain Information

The information found in the domain name record shows us that this website address was only created last year. Websites which have a shorter track record of business are more naturally going to be more of a risk when you shop with them.

Web Platform

The website for this online drugstore looks very professional and legit. They have a logo which matches the domain name, the pages are clearly laid out and the site is easy to use.

Business Name and Address

Legit businesses don’t have a problem with providing their contact information to customers. There is a contact address in the footer section of the store.

The only business name they give is ‘CanadaOnlineHealth’. If this was a genuine business name we would expect something like LLC, Limited or Corporation written after it. This may be a ‘doing business as’ name, but they should provide information about the registered business behind it.

When we check the address they provide on their site, we find it isn’t an office location as we might have been expecting. The address actually belongs to a UPS Store.

Legal Approvals and Certifications

This store appears to be based in Canada, they, therefore, should be following the regulations for which are available for Canadian online pharmacies. The most well-known regulatory association in Canada is called CIPA (the Canadian International Pharmacy Association).

They are displaying a seal from CIPA and clicking on this seal opens up a window to the CIPA site. This confirms that they are members of the association as they claim.

Medications on Sale

This online drugstore sells both generic and brand name pills. Though you may imagine that the drugs are dispensed in Canada, because of the name of the store, this isn’t entirely true.

Many medications are available from an affiliated Canadian pharmacy but you can also buy pills from other parts of the world. They use fulfillment centers in the United Kingdom, Australia and New Zealand as well as Canada. They do tell you where the pills will be coming from before you place your order, however.

Prescription Requirements

They do require a valid prescription, you can either send it in the post or upload it to their site. If you are ordering a prescription drug from Canada, a pharmacist will contact you to offer a free consultation to answer any questions you may have about the pills you are buying. Coupon

Unfortunately, we don’t have a coupon code that you can enter at the checkout for a discount at this store.

Payments and Deliveries

This store’s checkout pages are secured with a valid SSL certificate to make sure your financial information can’t be stolen when entering it on the site.

You can pay for your medication using:

  • Mastercard
  • Visa
  • American Express
  • Paypal or electronic transfer in special circumstances

Standard shipping is free to North American addresses. You pay $26 for express shipping or $12 to receive tracking information for your order.

Customer Support

This pharmacy says that they have a call center to handle customer inquiries, they even provide the opening times of customer support. It does seem that this is genuine as they direct you to call their number to complete your order.

You can also email, fill in an online form or write to them using their postal address. The options available seem to suggest that customer support is good for this online pharmacy.

Social Media Accounts

This business operates 4 social media accounts to promote their business and communicate with customers. They have accounts with Facebook, Twitter, Instagram and Pinterest. The accounts have a small following on most platforms except Pinterest where they only have a single follower.

This social media presence suggests that this is more likely to be a legit business as pharmacies which are trying to rip people off don’t normally go to these lengths. Reviews and Testimonials

When we evaluate online pharmacies it can be very revealing to read the thoughts of previous customers. When we look for reviews we find that there are seven comments from customers on the store’s own pages.

Our assessment of these testimonials is that they do appear to be genuine. Running a search on parts of these comments doesn’t show that they have been posted elsewhere.

As we have already shown, this store has been operated for less than a year and finding many testimonials for such a new business could be suspicious. They may have asked customers to give them feedback or if these testimonials were unsolicited it would suggest that they have a large number of customers.

We also find that this business has claimed their Trustpilot page, though there aren’t any testimonials there. On the store’s Facebook page there have been a few customer ratings given.

All of the three customer posts were created in August 2018, two were posted on the same day, the 25th. When we check on this, we find that one of these people seems to work for a very similar online pharmacy.

Often the businesses behind these stores operate multiple pharmacy sites so this person may work as a customer representative for this operation. This isn’t exactly an impartial customer testimony and may suggest an effort to manipulate the feedback to make them look better.


There are a number of things which suggest that this is a reliable business. They have regulation, the customer support seems genuine and they have some positive feedback that seems to be real.

Things aren’t completely perfect with this pharmacy though. We don’t know who operates this store and they don’t provide a business name or genuine operating location. Ultimately, the company behind this store may not even be a Canadian business.

We find ourselves coming to the conclusion that we should award 3.6 stars out of 5 to this online pharmacy.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  
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2 thoughts on “ Reviews – Hiding From Their Customers”

  1. I have used Canada Rx for several years and the product has always arrived in good order and has done the job expected at the price level I liked.

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