Reviews – A Less Than Perfect Long Established Store

3.7 out of 5 stars is a Canadian pharmacy which says they’ve been in business since 2002. They have dispensed medication for over 1.000,000 prescriptions and promise savings of up to 80%. We look into the details of this drugstore to see if they live up to this hype and if you should consider using them.
Business NameTrue North Management Inc.
Business Address#109 - 7938 128th Street, Surrey, British Columbia, Canada, V3W 4E84.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsCanada4 out of 5 stars
Countries where warehouses are locatedCanada4 out of 5 stars
Phone numbers/customer support+1-866-444-6376
Mirror WebsitesN/A
Cross-border smuggling addressed to the receiverLow Possibility4.5 out of 5 stars
Medication counterfeitingLow Possibility4.5 out of 5 stars
Risk of poisoningLow Possibility4 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationYes4.5 out of 5 stars
HHS, U.S. Department of Health & Human ServicesNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationNo0.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript Legal Liststatus: unapproved3.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramYes4.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromCanada4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Shipping Cost (Mail)$9.954 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressNo
BitcoinNo Coupon Code
Coupon CodeN/A
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars Whois
RegistrarTucows Domain Inc.3.5 out of 5 stars
Creation Date2001-06-054 out of 5 stars
Registrant NamePrivate0.5 out of 5 stars
Admin NamePrivate0.5 out of 5 stars
Tech NamePrivate0.5 out of 5 stars

Overall rating     3.7 out of 5 stars




Domain Name Information

The domain name record for this online pharmacy shows us that they have been operating the site since 2002 as they’ve claimed. The address is registered until 2021 and both these factors would suggest that this is a more reliable pharmacy. Scam online pharmacies normally only register their name for one year at a time and don’t have such a long history as this store.

Not quite as good as the long registration is the use of a privacy service to make sure the genuine contact information of whoever registered is kept out of the record. It is surprising to find details of ownership hidden with pharmacy site which has been around as long as this one.

Web Platform

The web design of this store looks rather dated, perhaps not having changed the site for a number of years, if ever. The store is, however, secured with a valid SSL certificate to make sure your important financial information isn’t stolen when entering it on this site.

Added security is provided by Norton. There is ID theft protection for up to $10,000, a purchase guarantee and another guarantee of lowest price.

Business Name and Address

It can be reassuring to find a business name and address of where the online pharmacy is operated from. This pharmacy gives an address which is located in the York Centre in British Columbia, Canada. The Canadian dispensing drugstore is named ‘York Pharmacy’ is located right next door.

Legal Approval

Different countries have varying regulatory rules, and as this is a Canadian store we would expect them to be members of CIPA (the Canadian International Pharmacy Association). This site displays a number of accreditation seals, one of which is indeed for CIPA. A check on their database confirms they are members of this association and are allowed to display the seal.

The store also claims approval from PharmacyChecker. A look on their website confirms that CanDrugstore is correctly claiming membership.

The PharmacyChecker profile gives us some additional information about the business which we were unable to find on the store itself. It tells us that the name of the business behind the pharmacy is ‘True North Management Inc.’ based at the same address previously given.

This online pharmacy has been reviewed by LegitScript and given the rating of an unapproved website. This isn’t as bad as it could be but it’s not a ringing endorsement either.

Medications on Sale

CanDrugstore offers a good range of medical supplies including over the counter and prescription drugs as well as custom drug compounds and pet medicine. They sell brand-name drugs and the cheaper generic alternative. They dispense some of these products from the Canadian based pharmacy with the rest being supplied by international fulfillment centers and promise cheap prices when compared to other stores.

The use of international fulfillment centers to dispense drugs can be of some concern. They do claim that these international pharmacies are correctly regulated in their own countries, but we are unable to verify this claim. The fulfillment centers are located in the following countries; Singapore, India, Mauritius, the USA, the UK and New Zealand.

There has to be a suspicion that the use of international centers will inevitability increase the chances that Fake and counterfeit drugs will enter their distribution system. This set up also increases the delivery time it takes for the drugs to reach you and this could be a factor in whether to use this store or not.

Prescription Requirements

You are required to provide a valid prescription when appropriate, this can be faxed to them, emailed or sent to their postal address. You may need to provide them with some background information as well, and a customer care specialist will phone you to confirm your order once these other steps have been completed. Coupons

We haven’t been able to locate any coupons for CanDrugstore, unfortunately.

Payment and Delivery

It is possible to pay for medication from this store using American Express, personal and certified checks, international money orders and e-checks.

Delivery costs $9.95 and they only ship to addresses in North America. Delivery time is expected to be between 2 and 4 weeks. If you order products over the value of $99 delivery is free.

Customer Support

The customer support options seem to be quite good from this pharmacy. They have a call center which is open 7 days a week and toll-free numbers to contact them. There is also an option to call a Spanish customer service representative. An online form can also be used as well as an email address or a mailing address. Reviews and Testimonials

There are some reviews to be found on the store’s own testimonial page. These reviews appear to be genuine but seem to be rather short extracts from longer comments.

Customer testimonials which the store has cherry-picked to post to their site, aren’t going to give you an accurate perception of how customers really feel about this pharmacy. It is therefore good that some other and more substantial customer feedback is available on the PharmacyChecker site.

These reviews date back to 2008 with customers rating the store either 4 or 5-stars. The comments seem to be genuine and from real customers but there aren’t too many of them. Bearing in mind that this store has been operating since 2002, they only have 9 customer testimonials on this site.


This drugstore has lots of regulation, a wide range of products and good customer support going in its favor. The more negative aspects of their service are the use of international fulfillment centers with the consequently slow delivery time and their reluctance to reveal the ownership details of this store.

We conclude that our mixed findings of this pharmacy are worth 3.7 stars out of 5 as an overall rating. We have some doubts about this pharmacy, better stores are available.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

2 thoughts on “ Reviews – A Less Than Perfect Long Established Store”

  1. Do I will be able to fax my prescription from the Doctor office? I wrote the prescriptions I need I only have to send the money and the prescriptions

    • Absolutely right! However, except for the prescriptions you need to download the Patients Forms and then send by fax, mail or email. Besides, you can order medications using their tall-free number: +1-866-444-6376.


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