Drugmartdirect.com Reviews – Lack of Information

3.4 out of 5 stars


common view

Drugmartdirect.com is a pharmacy that claims to be a leading Canadian store offering low priced medications. They say that they put the customers first, providing reliable pills at a fraction of the cost you would normally pay. We look into the service provided to try to discover if this is really as good as they claim it to be.


Business NameDrugMartDirect
Business AddressPO Box 515 Stn Main
Winnipeg MB R3C 2J3
4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsCanada4 out of 5 stars
Countries where warehouses are locatedCanada4 out of 5 stars
Phone numbers/customer supportYes
Mirror/Related websitesN/A
Medication counterfeitingLow Possibility4.5 out of 5 stars
Risk of poisoningLow Possibility4.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationYes4.5 out of 5 stars
HHS, U.S. Department of Health & Human ServicesNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationNo0.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript statusRogue0.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramYes4.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromCanada4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
MasterCardNo0.5 out of 5 stars
VisaNo0.5 out of 5 stars
American ExpressNo0.5 out of 5 stars
JCBNo0.5 out of 5 stars
E-CheckYes4.5 out of 5 stars
BitcoinNo0.5 out of 5 stars
drugmartdirect.com Coupon Code
Coupon Code/DiscountN/A0.5 out of 5 stars
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars
drugmartdirect.com Whois
RegistrarRebel Ltd.3.5 out of 5 stars
Creation Date2016-01-214.5 out of 5 stars

Overall rating     3.4 out of 5 stars




Domain Information

The details found in the domain name records indicate that this pharmacy has only been operating for up to 4 years. Many legit pharmacies have a much longer history than this so this could be an early indication that they aren’t as safe as you may want.

registered in 2016

They are also using a domain privacy service which means their registration information is hidden from the records. This isn’t ideal and is something mostly found with unreliable drugstores. It means that they have chosen to keep their information out of the public records and don’t provide a good impression.

hidden info

Business Name and Address


A business name isn’t offered on the site and only a PO box address is given if you need to mail them. This isn’t a completely perfect situation and means that we can’t be certain exactly where the business is located.


Checks on other sites show that this pharmacy is operated by “Coastal Health Group Inc.”. They have a website for this business and they give a couple of addresses, neither of which are in Canada, however.

These addresses suggest the business is registered in Barbados and possibly operated from Dubai. Though they say that their processing center is located in central Canada and no address is provided for that center

Legal Approvals

They have regulatory seals on the store for the Canadian associations CIPA and Pharmacy Checker. Clicking on these seals shows that they confirm the pharmacy is registered with them.

an active member

This means that they are operating their business in a more reliable manner, asking for prescriptions when necessary and protecting customers’ data. This should work to ensure that purchasing from this store offer safe services to customers.

Even with these genuine memberships to regulatory associations, the findings of LegitScript isn’t good. They give a rating of rogue to this drugstore. This indicates that they don’t have the necessary legal approvals to sell their products in the countries which they currently do.


Medications on Sale

The pharmacy gives customers access to a good range of pills which are both prescription and over the counter. Their prices aren’t the cheapest we find, however, though they are far from the most expensive either.

It turns out that despite dealing with customer orders in Canada, not all the medications are dispensed in that country. Pills are also dispensed from locations in Mauritius, Australia, New Zealand and the United Kingdom. They don’t give information about these dispensing locations in these other countries or the one they use in Canada.

generic pills

They do say that these places are correctly regulated in their country of business but we are unable to confirm this is actually the case since they won’t give any information about them. While they claim to supply customers with the highest quality drugs from their worldwide suppliers, this could be a problem.

Since they are using suppliers from various places around the world, it is far more likely that Fake or counterfeit drugs could enter their supply system. This could lead to customers of the store finding themselves with pills which don’t contain the ingredients they expect and the quality they hope for. What is more, there is no way to really know if the drugs you get contain the correct ingredients expected and the health consequences could be severe.

Prescription Requirements

They do need customers to show them a valid prescription before they will send out orders. They advise that they want you to fax the prescription to them. While you can use their mailing address to get the prescription to them, they say that this can take as long as two weeks for them to get your mail. This is far from ideal and will be inconvenient for many customers.

DrugmartDirect.com Coupon

We don’t have a coupon for Drugmart Direct at this time.

Payments and Deliveries

The store is using a valid security certificate and they have additional protection from Norton to make sure shopping is safe on the site. They don’t currently accept payment by credit card, instead, you can choose to pay via:

special offers

  • Personal check
  • International money order
  • Wire transfer

Shipping is at a cost of $9.95 if you are in the USA. Other countries’ deliveries will attract a charge of $19.95 per order, though this could be more depending on your location.

Customer Support

good customer support

They have a lot of options when you need to contact customer support. They have a toll-free number for US customers and an international line as well. There are also fax numbers, an email address, live chat and a mailing address.

They also provide hours of operation for their customer support staff and this is all a good indication that you will be satisfied with the response should you need to make contact with support.

DrugmartDirect.com Reviews and Testimonials

The pharmacy is collecting DrugmartDirect.com reviews on the Canadian Pharmacy Reviews site. They have over 4,700 customer testimonials on the site and they are mostly favorable. The overall rating is 4.8 out of 5, which shows they seem to be doing things correctly.

only positive comments

Customers seem particularly pleased with the prices and delivery which was faster than expected.


This pharmacy is doing a lot of things in the right way. They have approvals from regulation associations, along with policies for the security and privacy of their customers. Customer support also appears to be good from the store and customers are mostly very happy with the service they have received when placing an order.

All of this seems to show that this is a legit pharmacy and we award 3.4 stars to them. There are some downsides, however, including their lack of transparency.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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