Reviews – Customer Complaints!!!

3.9 out of 5 stars



According to statistics from relevant health agencies, genuine online pharmacies are extremely rare to come by. The internet has been infiltrated by all sorts of scams and fraudulent businesses, including Rogue pharmacies. If you are a frequent online shopper, it is highly likely that you have encountered a Fake website offering counterfeit products at least once during your shopping exploits. The only way of determining if an online pharmacy is genuine is by carrying out a thorough background check.


Today we review, which is one of the few genuine online pharmacies available today.
Business, Inc.
Business Address7107 Industrial Rd.
Florence, KY 41042
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUS, EU, India ...3.5 out of 5 stars
Countries where warehouses are locatedUS4.5 out of 5 stars
Phone numbers / customer support1-800-748-7001
Medication counterfeitingNo4.5 out of 5 stars
Risk of poisoningNo4.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationYes4.5 out of 5 stars
NABP, National Association of Boards of Pharmacy/VIPPS-Accredited Pharmacies ListAccredited Pharmacy4.5 out of 5 stars
Legitscript Legal ListStatus: UNVERIFIED2.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatYes4.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromUS4.5 out of 5 stars
USPSYes4.5 out of 5 stars
UPSYes4.5 out of 5 stars
DHLNo0.5 out of 5 stars
FedExNo0.5 out of 5 stars
Shipping Cost (Standard service)$3.00...$29.952.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
MasterCardYes4.5 out of 5 stars
VisaYes4.5 out of 5 stars
American ExpressYes4.5 out of 5 stars
JCBNo0.5 out of 5 stars
CheckYes4.5 out of 5 stars
BitcoinNo0.5 out of 5 stars
HealthWarehouse Promo Code
Promo Code20% Off Code: Transfer20
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars
Whois, LLC4.5 out of 5 stars
Creation Date2001-11-194.5 out of 5 stars
Registrant Name/Admin Name/Tech NameRob Godwin/HealthWarehouse.com4.5 out of 5 stars


Overall rating     3.9 out of 5 stars




Domain Information

This domain was registered on November 19, 2001. From this info, we can conclude that the pharmacy has been dispensing drugs for approximately 16 years. According to, this domain is set to expire in 2018. Unlike rogue pharmacies that are often too quick to hide their identities, the name of this domain’s registrant is provided as Rob Godwin.




Further analysis using shows that this domain is trustworthy, but with a slight chance of risk. This slight risk is due to the fact that the domain was once listed on a threat site as a result of a detected malware report against it. Nevertheless, the issue has since been resolved and it is now safe for customers to transact on this site. The website location is probably in the United States, same as the location of the owner. Apparently, this domain does not have Mirror Websites, meaning that it does not belong to any illegal affiliate program.




Web Platform

From the menus to the main features, the web layout of this site is highly professional. The site has a simple design that offers an easy-to-use interface. You can navigate through the menus seamlessly without getting lost in a maze of text. The site also has provisions for account creation. You are encouraged to create an account to receive newsletters about the latest offers in your email.



Organization Running the Pharmacy

The organization running this pharmacy is identified as Inc. Based in Cincinnati, USA, the company positions itself as one of America’s most trusted online pharmacies. This pharmacy is a godsend, especially for patients with no insurance coverage considering the fact that it dispenses high quality medications are affordable rates


The address of this pharmacy is provided as:   



Licenses, Legal Approvals and Certifications is one of the very few licensed online pharmacies available today. The pharmacy has a valid license registered by the National Association Boards of Pharmacy, under the VIPPS program. This confirms that it is operating within the confines of the law and it is proven to be safe.


Besides having a verified state license, this pharmacy has several approvals from relevant regulatory bodies, including the Food and Drug Administration. In addition, the pharmacy has a certificate that shows compliance with the Health Insurance Portability and Accountability Act (HIPAA). However, this pharmacy remains unverified on and it does not appear in the CIPA (Canadian International Pharmacy Association) database. Nevertheless, this is not a major concern considering that the pharmacy is licensed to operate in all the 50 states of the U.S. only.



Available Products on Sale

Health Warehouse offers high quality FDA-approved medications including over 1,500 prescription drugs and thousands of over-the-counter (OTC) medications. The pharmacy also dispenses pet medications, and offers diabetic supplies, including refilling insulin. As if that is not enough, this pharmacy also deals in home medical supplies and equipment such as syringes, allergy wristbands, first aid kits, walkers, crutches and so many more.


This pharmacy strictly collaborates with trustworthy drug manufacturers and suppliers such as


Cobalt, Apotex, Watson, Mylan, Teva and Dr. Reddy’s among many others. Most of these manufacturers are based in the U.S. where the majority of the available medications are sourced. The pharmacy also sources drugs from countries in Europe and Asia, but only for specific medications.



Prescription Requirements

Over The Counter drugs do not require a prescription. However, you need a valid prescription from a licensed doctor or vet to acquire prescription medications and RX pet drugs, respectively. This is a clear sign that this pharmacy strictly abides by the law.


As a fully-licensed drugstore serving all the 50 states in the US, this pharmacy is very strict when it comes to enforcing prescription regulations. Only the doctor can submit your prescription on your behalf, as the pharmacy does not allow patients to submit prescriptions themselves. You are also required to submit your social security number or driver’s license number when buying controlled substances. This is to avoid fraud and ensure that only the right person receives the prescribed medications.


Your doctor may submit your prescription via email, fax or via phone. You may also transfer your prescription from another pharmacy, so long as you provide all the relevant contact address of the pharmacy for verification purposes. Prescription processing times range from 3 days to 7 days from the date it was received by the pharmacy.





When it comes to pricing, this pharmacy offers medications at varying prices. Some drugs are cheap while others are far too expensive. The pharmacy claims to deal directly with manufacturers and that’s why they are able to offer drugs at such low prices. In essence, they are able to cut costs by removing several levels of intermediaries and middlemen.


Drugs such as Sildenafil costs as low as $0.80 per 20mg tablet. To get the best value for money, it is advisable that you opt for the 90-day supply that comes with up to 23% in savings. However, some clients have raised concerns about some of the expensive price offerings. Drugs such as Cialis are too expensive for comfort.



Payment Options

This pharmacy accepts all major credit cards and a wide range of payment methods. Payment options include:


• MasterCard
• Visa
• Discover
• American Express
• Check Getways
• Mailed Paper Checks
• Money Orders


The pharmacy offers a 90-day money back guarantee on all orders. You may request for a full refund or an exchange in case any of the purchased products do not satisfy your needs. However, the product must remain unopened in the original box and in the same condition as received, for you to claim a refund or request for an exchange.


Health Warehouse does not accept payments via insurance, Medicare or Medicaid, as they believe that the involvement of insurance companies in the purchase and sale of drugs causes inflation.



Shipping & Deliveries

The pharmacy does not ship internationally, as it is licensed to operate within the United States only. Processing of orders varies depending on the type of medication ordered. Processing of over the counter orders do not take more than 2 business days, while prescription orders take 3 to 7 business days.


The pharmacy offers several shipping options, including


• USPS Standard Ground Shipping – Free shipping for newsletter subscribers. Takes 2 to 8 working days

• USPS Signature Confirmation – Costs $3.95 and takes 2 to 8 business days

• USPS Priority Shipping – Costs $10 and takes 1 to 3 working days

• UPS Tracking – Costs $11.95 and takes 1 to 5 working days

• UPS 2-Day Shipping – Costs $17.95 and takes only two business days

• UPS Next Day Air Shipping – Costs $29.95 and takes only 1 business day



This pharmacy allows clients to track their orders via the pharmacy’s website. You can conveniently check the status of your order by signing in into your account.



Customer Support

Complaints 🙁 Reviews & Testimonials

This pharmacy has tons of positive and negative reviews. While the majority of customers are happy with the low prices and exceptional support services, most of them seem unhappy with the delays in delivery. Apparently, Health Warehouse is very poor when it comes to dispensing drugs in a timely manner. Many customers have raised complaints about receiving drugs late or having to wait for extended periods for their orders to be processed.


They are close to 30 negative reviews and only 8 positive reviews on the BBB (Better Business Bureau) website. Most of these reviews talk about the delays in the delivery of orders. However, the pharmacy claims that they are not able to dispense drugs promptly due to lack of enough personnel to handle the growing number of customers.


A customer by the name Calvin D. posted recently how he loves the low prices and great customer services, but was disappointed by the long processing of orders. Another customer named Chris Watkins paid an extra $10 for 3-day delivery and is yet to receive his order to date! However, some customers like L. Brandon are extremely happy with the services on offer.



Take Away: Is legit or a Scam?

Health Warehouse is without a doubt a legit online drugstore. The pharmacy has been fully-licensed by the National Association of Boards of Pharmacy, which is responsible for verifying pharmacies within the United States. Furthermore, the fact that this pharmacy is compliant with HIPAA requirements further confirms its legitimacy. What we love about this online drugstore is that they are very strict when it comes to dispensing prescription medications. Your doctor must submit your prescription in order for you to purchase any RX drugs. The only cause of concern is the long delays caused by lengthy processing times.


That notwithstanding, remains a reliable online drugstore that deserves a 3.9 out of 5-star rating.


Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

2 thoughts on “ Reviews – Customer Complaints!!!”

  1. Love health warehouse but needed my pain medicine for my feet. They held up sending over a prescription problem not the pain med.called got it lined out I thought but still not delivered called again they said they have it lined out almost 2weeks without pain meds for my feet.after they said would overnight it to me.3days later I called again this time the lady was nice had them get it together and kept me on the line it was sent out to UPS OVERNIGHT on thursday 5/25/23 promised here on 5/26/23 not here called 5/27/23 they advised it was at UPS shipping in Washington In. At 5:07 A.M can’t get delivered till Tuesday on 5/30/23.If they had to sit here with the pain for almost 3 weeks bet they would not be real happy either. Just wish health warehouse could call me and explain how this can happen.

    • Thanks for your comment! It’s important to keep contacting the pharmacy and express your concerns regarding the delays and delivery problems. Request an explanation for the situation and consider exploring alternative pharmacies or seeking recommendations from your doctor. If needed, reach out to regulatory authorities for assistance. Leaving feedback or reviews about your experience can also help raise awareness of the issue.


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