Reviews – Genuine Online Pharmacy with Complaints on Spamming

3.4 out of 5 stars



It is very rare to find a genuine online pharmacy in this era of globalization and internet technology. Most of the available internet health stores are either outright scams or non-compliant drugstores selling counterfeit drugs. However, genuine online drugstores do exist. With a little bit of research, you can find a store that suits your needs and preferences. Today, we review, which is one of the few genuine UK-based online pharmacies with a moderate reputation.


Business NameMedExpress Enterprises Ltd
Business Address37 Sun Street
London, United Kingdom
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUK, EU, India ...4.5 out of 5 stars
Countries where warehouses are locatedUnited Kingdom 4.5 out of 5 stars
Phone numbers / customer support0208 123 0508
Fax: 0207 112 5210
Medication counterfeitingNo4.5 out of 5 stars
Risk of poisoningNo4.5 out of 5 stars
Licenses, Certificates and Approvals
General Pharmaceutical CouncilYes. Registration number: 90102544.5 out of 5 stars
MHRA, Medicines and Healthcare products Regulatory AgencyApproved4.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript Legal ListStatus: Unapproved1.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportNo0.5 out of 5 stars
Live ChatYes4.5 out of 5 stars
Check Order StatusNo0.5 out of 5 stars
FromUK4.5 out of 5 stars
Postal ServiceYes4.5 out of 5 stars
DHLNo0.5 out of 5 stars
FedExNo0.5 out of 5 stars
Shipping Cost (Standard service)£ 2,90... £ 19.95 2.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
MasterCardYes4.5 out of 5 stars
VisaYes4.5 out of 5 stars
American ExpressYes4.5 out of 5 stars
JCBNo0.5 out of 5 stars
CheckNo0.5 out of 5 stars
Money OrderNo0.5 out of 5 stars
BitcoinNo0.5 out of 5 stars Coupon Code (Promo Code)
Discount Code/Promotion CodeN/A
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars - Whois LLC3.5 out of 5 stars
Creation Date2011-09-114.5 out of 5 stars
Registrant Name/Admin Name/Tech NameMedexpress Group Limited4.5 out of 5 stars


Overall rating     3.4 out of 5 stars




Domain Info

The domain name of this pharmacy was registered in September 2011, meaning that the pharmacy has been in operation for roughly over 6 years. According to, the name of the registrant is provided as Medexpress Group Limited, which is a UK-registered limited company. Further investigations reveal that the site could be based in Ireland, while the owner of the domain could be based in London.





Web Platform

The web layout of this website is fairly professional, but it features numerous details that might compromise its professional look. The homepage features info about the company, medical team, how the ordering system works and other available services. Apparently, there is no evidence to suggest that the site has Mirror Websites or belongs to an illegal affiliate program.


This pharmacy also offers provisions for account creation. Any client that opens an account on this platform stands to gain from special price offerings and newsletters on the latest medical news. However, some clients have complained about receiving numerous spam emails soon after opening their accounts and providing their email addresses.



Business Name and Address

This online pharmacy is registered under the business name MedExpress Enterprises Ltd. Unlike Rogue online pharmacies that are usually quick to hide their identity and business location, MedExpress Enterprises are proud to reveal their business address. The pharmacy is located in:


37 Sun Street, EC2M 2PL
London, United Kingdom


Legal Approvals, Licenses, and Certifications

This internet pharmacy is registered under the UK business laws, meaning that it is recognized as a valid business that is operating legally. We confirmed that the pharmacy has a valid license with the General Pharmaceutical Council under registration number 9010254.


General Pharmaceutical Council

Besides the pharmaceutical license, this pharmacy has legal approval from the Medicines and Healthcare Products Regulatory Agency (MHRA).



However, a check on reveals that the pharmacy does not comply with the agency’s verification standards hence it has been unapproved. Nevertheless, this is not a major concern to many potential clients considering the fact that the pharmacy has been certified as legitimate by other regulatory bodies.




Medications and Products on Sale

This pharmacy conveniently offers a wide selection of high-quality medications sourced from the United Kingdom, the European Union and India. The drugstore is licensed to offer:


• Prescription only medicines
• General sales list medicines
• Pharmacy medicines


The drugs available on this platform are branded, and are similar to what is available in other high-street pharmacies. Popular medications range from erectile dysfunction drugs to skin care products. You may also access other medications such as anti-malaria drugs, asthma inhalers, weight loss supplements and anti-smoking aids, among many other health products.



Prescription Requirements

According to this pharmacy’s prescription policy, you do not need a valid prescription to acquire medications. The pharmacy does not accept existing National Health Service (NHS) or private prescriptions. Instead, Medexpress offers free consultation on all eligible patients. All you have to do is select the required medication, complete an online questionnaire and wait for the approval of your treatment by a qualified physician from the pharmacy. Once approved, the medication will be shipped to the destination address via express delivery.



Pricing/Payment and Deliveries

The prices of drugs on this platform are fair compared to what other high street pharmacies are offering. The standard dosage of Viagra (50mg) consisting of 32 tablets goes for £89.99, which translates to £2.81 per tablet. According to most customers, this is the lowest price offering in the UK.


The payment options available on this platform include:


• MasterCard
• Visa
• American Express



All transactions are secured using Hyper Text Transfer Protocol Secure and encrypted using Secure Sockets Layer (SSL). This ensures that all credit card data and user info passing between the servers and browser remain confidential.



The pharmacy promises discreet shipping and delivery via postal service to over 10,500 local branches and international destinations. Regrettably, this pharmacy does not delivery medications to the USA for reasons best known to them. All shipments come from the pharmacy’s Central London Office in the UK, delivered in plain packaging for enhanced confidentiality.


The standard shipping cost is £2.90, but can go up to £19.95 depending on the destination address and other additional costs such as insurance cover.


Customer Support

This pharmacy offers customer support services via Live Chat and email. Clients may also call the help desk team in case of any queries.


According to some clients, the help desk services offered by this pharmacy are not up to standard. The support team takes too long to respond to queries sent via email. This is rather unfortunate considering the fact that most clients prefer sending queries via email for detailed feedback. Reviews & Testimonials

This online drugstore has a number of customer reviews and testimonials that talk about the level of service offered.


Positive Reviews

The positive reviews highlight the quality of the available products, the level of service, pricing and delivery times. A client named Kristian Vanviere was very happy with the level of service offered. Another client by the name Tim Gornaill was happy with the pricing of the products, but disappointed with the quality.


Negative Reviews

Major complaints revolved around the constant spam emails and poor customer service. Some clients were unhappy with the quality of available medications, while others complained about not receiving their orders. A frequent customer named Namit Sood was unhappy about his failed delivery and the poor customer support. He vowed to look for another supplier.


Conclusion – Is legit?

Medexpress is a genuine online pharmacy with a good reputation, especially in the United Kingdom. The pharmacy offers genuine products similar to what other high street pharmacies are offering. The fact that the pharmacy has a valid license and several approvals from medical agencies reveal that this pharmacy is legitimate.

For this reason, this pharmacy deserves a 3.6 out 5-star rating.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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