Reviews. Well-Known Brand

3.8 out of 5 stars is an online pharmacy operated by a long established retail business. They offer doctor consultations and free delivery, but are they really as good as they seem? We investigate the details of this drugstore to discover if you should use them to supply your medical needs.
Business NameHealth Bridge Ltd.
Business AddressSuperdrug Online Doctor
Health Bridge Limited
3 Angel Square, 4th Floor
1 Torrens Street
London, EC1V 1NY
United Kingdom
4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUK4 out of 5 stars
Countries where warehouses are locatedUK4 out of 5 stars
Phone numbers/customer support020 3588 0293
Mirror/Related websitesNo
Cross-border smuggling addressed to the receiverLow possibility3.5 out of 5 stars
Medication counterfeitingLow possibility3.5 out of 5 stars
Risk of poisoningLow possibility3.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo0.5 out of 5 stars
GPS, General Pharmaceutical CouncilYes4.5 out of 5 stars
MHRA, Medicines and Healthcare products Regulatory AgencyYes4.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript Legal ListNo0.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusNo0.5 out of 5 stars
FromUK4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Shipping Cost (Next Day Delivery)£3.994.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressNo
BitcoinNo Coupon Code
Coupon Code/DiscountN/A
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars - Whois
RegistrarNom-iq Ltd.4 out of 5 stars
Creation Date1999-09-234.5 out of 5 stars
Registrant NameNo Information0.5 out of 5 stars
Admin NameNo Information0.5 out of 5 stars
Tech NameNo Information0.5 out of 5 stars

Overall rating     3.8 out of 5 stars





Domain Name Information

A legit online pharmacy is more likely to be using a domain name which was registered a long time ago. Also, domain names with many years left to run suggest that the business expects to be around for many years to come. We find that both of these things are true for this domain name address, suggesting that this is more likely to be a safe drugstore.



Business Details

Superdrug is a large and well-known presence on the high street in the UK and Ireland. They operate pharmacies in over 800 locations, employing more than 14,000 staff. However, this sub-domain of the main site is operated by a different business on behalf of Superdrug. The online doctor service is provided by Health Bridge Limited from an address in London. Health Bridge also operates a couple of other online pharmacy brands; ZavaMed and DrEd.



Legal Approval

For an online pharmacy to be operating legally in the UK they need to stick to both the British and European regulations. These regulations are designed to make sure that patients are kept safe when making medical purchases online. In order to keep to the law, the site must be registered with the MHRA (Medicines and Healthcare products Regulatory Agency) which is a UK Government agency. They also need to display the Distance Selling Logo with the British flag incorporated. They are both correctly registered and also displaying the logo.


The Care Quality Commission also regulates this doctor service, visiting their offices every few years to check they are fully compliant with the law and best practice. Their last inspection was in 2017 and they were found to be providing a caring, safe, responsive, well-led and effective doctor consultations in line with the regulations.


The main dispensing pharmacy also has to be legally registered with the General Pharmaceutical Council. A check in the database confirms that the dispensing pharmacy is correctly registered.



Medication on Sale

The medication available on this store is fairly limited, catering for among other problems; sexual health issues, travel sickness, acne, diabetes and hair loss. You order is reviewed by a doctor and you need to fill in a questionnaire so you can be assessed. It is by no means guaranteed that the doctor will write you a prescription for the treatment you want.



Payment and Shipping

Pills can be purchased from this online drugstore using credit and debit cards. The site is secure and safe to enter your details thanks to an up-to-date SSL certificate.


This service only sells drugs to people with UK addresses. Delivery is free and you can expect to receive your pills within 4 days. A next day delivery service is available for a charge of £3.99 when you need your pills faster. You are also able to collect your pills from your local Superdrug pharmacy. Reviews

When you are looking at a new pharmacy to place your trust in a good starting point is often the opinion of other customers. This will allow you to quickly find out if you’ll get the service you need or if you should look elsewhere. A common problem with customer testimony found on drugstores is that it is uploaded to the site because it shows the business in a good light, the negative comments being left out.


When looking for reviews we don’t need to rely on the pharmacy’s own testimony page. There is a Trustpilot page for this pharmacy which contains nearly 8,500 customer reviews.

With an overall rating of ‘Excellent’, this seems to be a great endorsement for the drugstore, The feedback does seem to be from real customers, but the large number suggests that they are given some encouragement to post reviews here.




The online doctor service provided on the Superdrug site has many things to recommend it.


They have all the correct regulation and an awful lot of satisfied customers. The service is part of a very well established business with a large number of stores. There are some issues, however, which lead us to give the site 3.8-stars out of five. These issues are that they only ship drugs to the UK and the prices aren’t the most competitive around.


Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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