Reviews. Ticking All the Boxes

3 out of 5 stars is a UK registered pharmacy offering express delivery and guaranteeing they have the lowest prices. Are their prices really the lowest, and is delivery as fast and reliable as they claim? Our investigation looks into the details behind this online pharmacy to find out the truth.
Business NameSimple Online Pharmacy
Business Address3, 120 Stepps Rd, Glasgow G33 3NQ, Britain4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUK5 out of 5 stars
Countries where warehouses are locatedUK5 out of 5 stars
Brand MedicationsYes4.5 out of 5 stars
Phone numbers0141 774 5023
Mirror WebsitesNo
Cross-border smuggling addressed to the receiverStrong possibility4.5 out of 5 stars
Medication counterfeitingStrong possibility4.5 out of 5 stars
Risk of poisoningStrong possibility4.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo
HHS, U.S. Department of Health & Human ServicesNo
FDA, U.S. Food and Drug AdministrationNo
NABP, National Association of Boards of PharmacyYes4.5 out of 5 stars
Legitscript Legal ListNo0.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo4.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromUK1 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Shipping Cost (Standard airmail service)£3.202 out of 5 stars
Shipping Cost (Trackable service)£6.492 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressNo
BitcoinNo Coupon Code
Coupon CodeN/A
Special OffersNo0.5 out of 5 stars
GiftNo0.5 out of 5 stars - Whois
Registrar123-Reg Limited t/a 2.5 out of 5 stars
Creation Date2012-07-123 out of 5 stars
Registrant NamePrivate0.5 out of 5 stars
Admin NamePrivate0.5 out of 5 stars
Tech NamePrivate0.5 out of 5 stars

Overall rating     3 out of 5 stars





Domain Information

The domain name records tell us that this address was registered in 2012 and doesn’t expire until 2021. This long expiration is a good site of a legit online store, scammers never renew their domains years in advance.



Legal Approvals

In order for this UK based online pharmacy to be legally allowed to operate they have to have registered and approved by the UK Government agency. The agency concerned is called Medicines and Healthcare products Regulatory Agency, and when checking on their database we find that they are correctly registered.

They are also required to have the distance selling logo displayed on every page that offers medicine for sale. A quick check through the site shows that they are displaying the logo as required.

The dispensing pharmacy for this website needs to be registered with the General Pharmaceutical Council. Checking the GPC database we discover that they are correctly registered.



Business Information

The company’s name and address are easily found on several places on the site. This is a really good thing, suggesting a reliable transparent business. The site is owned by the UK based company ‘Simple Online Healthcare Limited’. A check on the UK Government’s business database confirms this is a real company and that the address they give is correct.





Medications Offered

A very wide range of medicines and health products are available in this store.


Products offered include:

  • Eye drops
  • Flu medicine
  • Pain relief
  • Malaria tablets
  • Shampoo
  • Sexual health treatments, etc.


All medication is sourced in and dispatched from the UK. Brand and generic medications are correctly licensed and come from the manufacturers so you can be sure of their safety.


They offer the lowest price guarantee, where if you can find similarly regulated online pharmacies offering drugs cheaper they will refund the difference or match the price. A look on an independent pharmacy price checking site seems to confirm they are the cheapest when compared to similar rivals.



Prescription Requirements

Prescriptions are required to order medicine where necessary. If you are in the UK you can order using a prescription if your doctor is enrolled in the NHS electronic prescription service. Then it is only a matter of registering with the Simple Online Pharmacy and ordering your medicine.


If you do not already have a prescription, the site offers a free consultation where your case is reviewed and a private prescription will be issued if you are eligible.


Prescription medication can only be ordered from the UK, Germany, Denmark, Greece, Malta and Cyprus. They will dispatch products to other European countries but not medication requiring prescriptions. Coupon

Unfortunately, we haven’t found a discount code for this site.



Payments and Deliveries

Credit cards can be used to buy your medication on this pharmacy retailer. The site is secure with a valid site certificate, making sure that it is safe to enter personal details without fear of them being intercepted. They also have additional protection from Norton making sure customers are protected against malware.


Orders are normally dispensed and sent on the same day as a prescription is received. Standard delivery is almost free (only £3.20) and will take between 3 and 5 days to arrive. Express delivery is available for a small additional charge but this gives you next day shipping.


You will receive a tracking number with all orders once the parcel has been dispatched. Drugs are dispatched in plain discreet packaging and you will be required to sign for the package.


They will only ship drugs to European countries, this is because of the laws governing the sale of medicine in other jurisdictions.



Customer Support

Customer support from this website seems to be really good. For example, there is a response to every customer review on the Trustpilot site. It isn’t just some sort of automated response either, the first complaints we found were very carefully dealt with by the customer service representative. It seemed very clear that the problems the first customer had encountered were outside the control of the pharmacy, the customer not being home when the delivery was made and no card left.


On the site itself, there are many options for you to contact customer service if you have a problem. There is a phone number, postal address, online form and website help feature to deal will any issues. They even tell you about their complaints procedure, even telling you about the regulating agencies you can contact if you are unsatisfied with their response. Reviews and Testimonials

Testimonials are a great way to find out if a business is reliable and trustworthy. The views of other customers should be an impartial way for you to discern how good the business really is. Unfortunately, many online pharmacy stores, which aren’t legit, use Fake testimonials to try to trick you into trusting them. Customer reviews found on the store’s own testimonial page, even if they are real, will only ever give you the impression that the business wants you to see.


There isn’t a page for reviews on the site. There is, however, a section on Trustpilot which they link to with over 1000 customer reviews. The site has been given mostly great reviews, with an overall rating of excellent.

Customers seem to be extremely happy with this online pharmacy, with many people praising the excellent service and fast delivery. This example is typical of the customer reviews, the only issue Hugh has is that he hasn’t found a discount code.




This site seems to be doing almost everything right. With correct regulation, easy to find business information, good customer service and lots of happy customers this does seem to be a good place to buy your medicine. We are marking them down because they have a restricted list of countries they deliver to and there doesn’t appear to be any coupon codes.


We award them 3.0 out of five rating.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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