Reviews. A Network of Pharmacy Sites

3.4 out of 5 stars is the owner of a small network of online pharmacies. They claim to have doctors working for them to keep you safe, but is ZavaMed legit? We investigate this business to get to the truth.
Business NameHealth Bridge Ltd.
Business AddressZava
3 Angel Square, 4th Floor
1 Torrens Street
London EC1V 1NY
4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUK4 out of 5 stars
Countries where warehouses are locatedUK
4 out of 5 stars
Phone numbers/customer support020 3588 0292
Mirror/Related websitesNo
Cross-border smuggling addressed to the receiverLow possibility3.5 out of 5 stars
Medication counterfeitingLow possibility3.5 out of 5 stars
Risk of poisoningLow possibility3.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo0.5 out of 5 stars
GPS, General Pharmaceutical CouncilYes4.5 out of 5 stars
MHRA, Medicines and Healthcare products Regulatory AgencyYes4.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript Legal ListNo0.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusNo0.5 out of 5 stars
FromUK4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Shipping Cost (Standard airmail service)Free4.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressNo
BitcoinNo Coupon Code
Coupon Code/DiscountN/A
Special OffersNo0.5 out of 5 stars
GiftNo0.5 out of 5 stars - Whois, LLC4 out of 5 stars
Creation Date2015-10-303.5 out of 5 stars
Registrant NameNo Information0.5 out of 5 stars
Admin NameNo Information0.5 out of 5 stars
Tech NameNo Information0.5 out of 5 stars

Overall rating     3.4 out of 5 stars





Domain Name Information

This site address was registered in 2015 and has less than one year to run before it needs renewal. This short amount of time left on the registration can suggest a less trustworthy business. A privacy service has also been used to hide their contact information which isn’t good.



Regional Variations

Zavamed operates in six European countries with two brands. They use the DrEd brand in Ireland, Germany, Austria and Switzerland. They use the Zava brand in France and the UK and seem to be in the process of changing all their sites over to this brand. Unfortunately, there isn’t a ZavaMed USA site, though, and their other sites don’t dispatch pills to North America.



Business Details

The business name and address is easy to find on the website and this is a good sign of a legit business. However, the name Zava is just a trading name, the real name of the business which operates this store is actually called Health Bridge Limited. A check on the UK Government site, Companies House, shows us that this is a real business based at the same address as shown on the site.



Regulatory Approval

This company is based in the UK, which means that they have to adhere to the British and European rules for the selling of medicine online. The European rules mean that the online pharmacy needs to be registered with a Government agency and to display the common distance selling logo on their site.


When checking with the agency which governs online pill sellers in the UK we find that they are correctly registered and this registration covers them for all their sites. They are also displaying the logo as they are required and so they are operating legally.

They are also correctly registered with the Care Quality Commission. The CQC visits and audits the company to make sure the doctor service offered is safe, effective, caring, well-led and responsive. Zava was found to meet all these criteria and was operating in accordance with the appropriate regulations.

The drugs are dispensed from their own pharmacy, located at the same address as their offices. This pharmacy is regulated by the General Pharmaceutical Council and we find that they are correctly registered.



Medication Available

The sites don’t offer too many different medications, focusing mainly on treatments which can be prescribed remotely. A prescription is required for medicine from this pharmacy, but since this site offers doctor consultations you don’t need to have a prescription from your own doctor before ordering.



Payment and Shipping

The sites across the Zava network are all secure and you can use credit cards to make purchases. Shipping takes between one and three days and is free in the UK, Germany and Ireland. Reviews

The opinions of previous customers can often reveal if an online pharmacy is really worth trusting with your medical needs. The ZavaMed sites do have customer reviews featured on their site. These reviews are all positive, which isn’t surprising as the site chooses which comments to post. Sometimes pharmacy sites post Fake reviews to their own sites to make you think they are more reliable and trustworthy than they really are. It is normally better to trust customer feedback which has been posted to independent review sites.


When looking for reviews, or ZavaMed avis if you were looking for French reviews, we do find reviews on independent sites. Sites such as Trustpilot do have many pages of reviews and these customer comments are mostly very good.

These reviews seem to be genuine comments from real customers and there are a lot of them. Over 1,300 customer comments, most of which are verified customers, have been posted to Trustpilot. The overall rating is ‘Excellent’, with 85% of customers giving the online pharmacy that rating.


Even former employees have good things to say about the business on job review sites. With doctors and support staff who worked for Zava, leaving mostly good comments about their time working for the company.




ZavaMed’s network of sites offer good regulation and great customer reviews. It isn’t all perfect, though, there are some issues with hiding their contact details and the lack of worldwide dispatching of medicine.


We award this business 3.4 stars out of five.


Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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