Reviews – Bad Customer Support?

3.6 out of 5 stars


main page is one of the biggest businesses in the United States with an estimated 2,200 retail pharmacies in 37 states in the United States with the online pharmacy itself being part of one of the biggest retail companies in the world with revenues over $100 billion. This online drugstore promises to save its registered members up to 85% of the total price with many other extra pharmacy member benefits and services. The online pharmacy platform allows you to manage your prescriptions with ease. In this article, we are going to be taking a close look at this online pharmacy and giving you the information you need to make up your mind whether this is the pharmacy website that you are looking for.
Business NameKroger
Business Address1014 VINE ST, Cincinnati, Ohio, US4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUSA4 out of 5 stars
Countries where warehouses are locatedUSA4.5 out of 5 stars
Phone numbers/customer supportYes
Mirror/related websitesNo
Cross-border smuggling addressed to the receiverLow possibility4.5 out of 5 stars
Medication counterfeitingLow possibility4.5 out of 5 stars
Risk of poisoningLow possibility4.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo0.5 out of 5 stars
HHS, U.S. Department of Health & Human ServicesNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationNo0.5 out of 5 stars
NABP, National Association of Boards of PharmacyYes4.5 out of 5 stars
Legitscript statusLegitimate4.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusNo0.5 out of 5 stars
FromUSA4 out of 5 stars
AirmailNo0.5 out of 5 stars
Courier serviceNo0.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
American ExpressYes
BitcoinNo Discount code
Discount codeN/A
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars - Whois
RegistrarNetwork Solutions, LLC
4 out of 5 stars
Creation Date1993-08-05
4.5 out of 5 stars

Overall rating     3.6 out of 5 stars




Domain Info

The domain was first registered on the 5th of August 1993 with the domain last being updated on the 23rd of July 2018. The domain for the platform that this online drugstore is hosted on is currently set to expire on the 4th of August 2020.

in business since 1993

There is no mention on the pharmacy website itself about how long it has been in existence but instead, it just says that the website’s content has just been updated in 2019. The domain for the website has been registered for over two decades so you should have no worries about the owners of this website stealing your money and shutting down the site.

Business Profile

The drugstore website is owned by Kroger Co. which is a company registered at 1014 VINE ST, Cincinnati, Ohio in the United States. It is important to note that the company is also registered in 37 US states so it can follow the necessary tax and regulatory laws. On the pharmaceutical website, it also states the same information clearly about who owns and runs the website with no attempts to hide the information or falsify it.

the highest

On Scamadviser the website has a trust score of 100% with a label that says that ‘this site looks safe to use’.

Regulatory Approval

The pharmacy website currently operates in 37 states and is part of the required governmental regulatory bodies in all of those states, furthermore the pharmacy e-commerce store is partnered with a majority of the top health insurance companies which will not be possible if they did not have regulatory approval.


On LegitScript, the pharmacy website is rated as ‘legitimate’ which means that it is certified by a partner of Legit Script but it is not currently directly certified by Legit Script right now.

Products and Pricing

This online pharmacy right now focuses on providing prescription meds that customers can directly order from their site instead of selling generic medication on their site.

Service They Offer

Despite this drugstore website currently just being focused on servicing customers in the United States, the website is translated in over 60 languages so if English is not your preferred language you will most likely be able to translate the entire site automatically to your native language.

  • EasyFill, using this feature you can get your prescriptions delivered straight to your local brick and mortar pharmacy with the ability to manage your orders from the web platform.
  • Employer Services, with this category you are able to offer and manage your employees health insurance with ease while making massive savings.
  • Vaccinations, another unique category is the vaccinations section where you can check what vaccinations you and your family members need as well as book an appointment to get your vaccinations done.
  • Insurance Plans, here you can get massive discounts when signing up for new insurance plans using this e-commerce platform as well as sign in using existing insurance plans and save money on prescription drugs that you order through the website.
  • Prescription Pet Meds, in this section you can order the majority of prescription medication for your pet animals.

Payment and Shipping

Right now there are three payment options on this online pharmacy, the first one is using popular credit card processors such as Visa and American Express. The second payment method is by using a Bank transfer with the third payment method available being Paypal which will again require you to have a valid credit card or bank account with sufficient balance to complete the purchase.

As for shipping there is just open option available which currently costs $5.95 with a $6 service charge once your order is placed, there is no time frame that your order is delivered in instead you pick the time and date you will like the order to be fulfilled with the ability to choose your local pharmacy as the drop off point. Reviews

There are hundreds of reviews from customers about this online pharmacy on review platforms such as Consumer Affairs and Pissed Consumer. Overall the pharmacy has an average rating from customers hovering between 3 and 4 stars out of 5 however the vast majority of customers do confirm that the online pharmacy is legit.

almost 4 stars

No testimonials are hosted on the online pharmacy’s website which is a good thing as a lot of Scam pharmacy e-commerce platforms feature Fake testimonials on their own website to try and lure in customers to buy products from their drugstore website.

Is Website a Scam or Legit?

There is no doubt whatsoever that this online pharmacy is legitimate after all it is a subsidiary of one of the biggest retail companies in the world with the pharmacy business itself having millions of customers in the United States. If it was not legit it would have been shut down years ago when you consider how many customers it has.

On URL Void, there are no warnings about this online pharmacy which should give you a lot of confidence as the pharmacy website has been in existence for over 2 decades with millions of customers.


To conclude,’s pharmacy is a leading online pharmacy in the United States that you should not be scared of getting scammed when using it as it is totally legit. However, there are still a lot of negative reviews related to bad customer service so you may want to look around a bit more at other competitors before making up your mind.

From all the information we have taken a look at about this online pharmacy we will have to give it 3.6 stars out of 5.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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