Reviews – Over 25,000 Products Available

3.6 out of 5 stars is a UK based online pharmacy which aims to provide the cheapest products and deliver them to your door within 24 hours. They claim to be able to reduce your medical costs by up to 90%. We examine the details of this pharmacy to find out if you should consider it for your medical needs.
Business NamePharmplex Ltd.
Business Address38/40 Chilwell Road
4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUK4 out of 5 stars
Countries where warehouses are locatedUK4 out of 5 stars
Phone numbers/customer support+44-0115-913-8204
Mirror WebsitesN/A
Cross-border smuggling addressed to the receiverLow Possibility4.5 out of 5 stars
Medication counterfeitingLow Possibility4.5 out of 5 stars
Risk of poisoningLow Possibility4 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo0.5 out of 5 stars
HHS, U.S. Department of Health & Human ServicesNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationNo0.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript Legal ListStatus: unapproved1.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromUK4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Shipping CostDepend on weight4 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressNo
BitcoinNo Coupon Code
Coupon CodeN/A
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars Whois
RegistrarWild West Domains, LLC4.5 out of 5 stars
Creation Date2009-09-194 out of 5 stars
Registrant NamePrivate0.5 out of 5 stars
Admin NamePrivate0.5 out of 5 stars
Tech NamePrivate0.5 out of 5 stars

Overall rating     3.6 out of 5 stars




Domain Name Information

The domain name database shows us that the address for this online pharmacy was registered in 2009. This is quite good as stores which have been around for longer are more likely to be legit.

The registrant contact information gives us a company name which relates to the domain name – Pharmplex Limited.

Business Name and Address

The business name and address can be found on the contact page of this store. This can give you more confidence in the trustworthiness of a pharmacy, as long as it is true of course. Checking this address shows us that there is indeed a real-world pharmacy store at that location.

Legal Approvals and Certifications

In order for online pharmacies to be operating legally, they need to be signed up to the appropriate governing bodies for where they are located. This store has seals for a number of regulatory associations.

This pharmacy is operating from the UK, so is required to follow the EU rules for the selling of medicine online. The European rules require that the common distance selling logo, with country flag, be featured on every page where medicine for human consumption is sold. This store is correctly abiding by this rule.

The EU rules also state that the pharmacy needs to be registered with the government body which regulates medicine supplies. The UK Government agency responsible for this regulation is called the Medicines and Healthcare products Regulatory Agency. We check on their database and find that this pharmacy is correctly registered.

As a genuine pharmacy, they also need to be regulated by the General Pharmaceutical Council. They have the seal for this on their store, but it doesn’t correctly link to the database entry. However, a manual search of the GPC database does confirm that they are registered.

LegitScript has taken a look at this online drugstore finding that they do not meet their verification standards. They classify the store as an ‘unapproved Internet pharmacy’.

Medications on Sale

This pharmacy offers a very wide range of products, in fact, they claim to sell over 25,000 different product lines.

They sell everything you would expect to find in a normal brick and mortar pharmacy store. Some of the main categories they offer include baby products, dental, skin care, sunscreen, vitamins as well as prescription and over the counter medicine.

Prescription Requirements

You will need a prescription when ordering some of the medicine available on this store. They give you clear instructions on how to send your prescription to them. They will only accept prescriptions from UK doctors, however.

A doctor service is available for certain prescription medications. This doctor service is provided by Pharma Doctor and you are redirected to their site to complete your consultation.

There is a charge for the doctor consultation and the conditions that the service deals with include;

  • weight loss

  • malaria pills

  • allergies

  • acne

  • help to quit smoking

  • men’s health

The Pharma Doctor service is correctly regulated in a similar way to the main store. The service has also been approved by the Care Quality Commission to make sure the quality of care is up to standard. Coupon

Unfortunately, we haven’t been able to locate a coupon for Pharm Plex Direct.


Drugs can be purchased from this store using Visa, Mastercard, Electron, Delta, Maestro, Solo and Paypal. Their store is secured with a valid SSL security certificate to ensure your important financial details aren’t intercepted when you enter them on the checkout page.


Delivery is available worldwide but they won’t supply every type of product to everywhere in the world, due to legal restrictions. Delivery cost is dependent on the weight of your order.

Free shipping is available on orders over the value of £40 in the UK, tracking is available on all deliveries and a signature will be required. They aim to ship products the same day you order and delivery within the UK is expected to be next day.

Customer Support

An online form, telephone number, fax number and postal address are available to make contact if you have an issue with your order. We have seen several reports of customers having problems with their orders and not getting a resolution. Reviews

When looking for reviews we find that they have some on their own site.
These reviews are good and there are lots of them, but of course, the feedback found here isn’t going to give you an accurate view of how well this pharmacy serves its customers. The reason for this is because they aren’t going to post any testimonials to their site which are negative or highlight problems.

The comments found here aren’t very recent either, with the most recent being from 2015.

It is better to find testimonials on independent review sites and fortunately, there is a Trustpilot page for this store. This may explain why the testimonials found on their store page aren’t recent, and they now direct people to post on the Trustpilot page instead.

We find a large number of customer posts on this page, with most of the testimonials being positive and an overall rating of 4-stars.

The testimonials would seem to be genuine and from real customers. This isn’t surprising given the number of customer posts, but this number also raises a slight problem with these comments. They are directing people to post a testimonial on the site, we know this because many customers have left multiple comments. There may be some form of encouragement involved in this, with perhaps a discount offered to people who leave a comment, but we don’t know for sure.


There are a lot of good things you can say about this pharmacy, including good customer feedback, correct regulation and a large range of products. However, there seem to be some problems when it comes to customer service and not all of their products are available worldwide.

We mark them down accordingly, awarding them 3.6 stars out of a maximum of 5.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

Leave a Comment