Riteaid.com Reviews – Unhappy Customers

3.8 out of 5 stars


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Riteaid.com is the online site of a large and long-standing pharmacy business. They offer a full range of pharmacy options with weekly deals and the chance to earn rewards. But is this pharmacy site one you should consider using for future medical purchases?


Business NameRite Aid
Business AddressYes4.5 out of 5 stars
LicenseYes4.5 out of 5 stars
Country of origin of medicationsUnited States4.5 out of 5 stars
Countries where warehouses are locatedUnited States4.5 out of 5 stars
Phone numbers/customer support+1-717-761-2633
Mirror/related websitesN/A
Cross-border smuggling addressed to the receiverLow possibility4.5 out of 5 stars
Medication counterfeitingLow possibility4.5 out of 5 stars
Risk of poisoningLow possibility4.5 out of 5 stars
Licenses, Certificates and Approvals
CIPA, Canadian International Pharmacy AssociationNo0.5 out of 5 stars
HHS, U.S. Department of Health & Human ServicesNo0.5 out of 5 stars
FDA, U.S. Food and Drug AdministrationNo0.5 out of 5 stars
NABP, National Association of Boards of PharmacyNo0.5 out of 5 stars
Legitscript statusUnverified3.5 out of 5 stars
DEA, U.S. Drug Enforcement AdministrationNo0.5 out of 5 stars
EMA, European Medicines AgencyNo0.5 out of 5 stars
PGEU GPUE, Pharmaceutical Group of European UnionNo0.5 out of 5 stars
PharmacyChecker Verification ProgramNo0.5 out of 5 stars
More Information About Website
Customer SupportYes4.5 out of 5 stars
Email supportYes4.5 out of 5 stars
Live ChatNo0.5 out of 5 stars
Check Order StatusYes4.5 out of 5 stars
FromUnited States4 out of 5 stars
AirmailYes4.5 out of 5 stars
EMSYes4.5 out of 5 stars
FedexNo0.5 out of 5 stars
TNTNo0.5 out of 5 stars
DHLNo0.5 out of 5 stars
Shipping Cost (Standard airmail service)$6.99 4.5 out of 5 stars
Shipping Cost (Trackable service)$8.994.5 out of 5 stars
Safety Payment (HyperText Transfer Protocol Secure)Yes4.5 out of 5 stars
American ExpressNo
riteaid.com Discount code
Discount codeN/A
Special OffersYes4.5 out of 5 stars
GiftNo0.5 out of 5 stars
riteaid.com - Whois
Domain Nameriteaid.com
RegistrarNetwork Solutions, LLC4 out of 5 stars
Creation Date1996-03-284.5 out of 5 stars
Registrant NameRite Aid Corporation
4.5 out of 5 stars
Admin Namesitemaster4.5 out of 5 stars

Overall rating     3.8 out of 5 stars




Domain Information

When we look at the domain name records for this online pharmacy, it shows to us that they have been in business for a very long time. The domain name was originally registered in 1996, making this pharmacy more likely to be a safe place to purchase your medications. This is very early registration for an online pharmacy, though it is unlikely they were actually selling meds online in the early days.

registered in 1996

Adding to the good things we see in the domain name record, they have their contact address as well. The records show us that this pharmacy is registered to Rite Aid Corporation, located in Camp Hill, Pennsylvania, United States.


This is the sort of information we would have expected to find and shows that this is far more likely to be a legit drugstore.

Web Platform

This website offers a lot of information for customers, even allowing you to chat online with a healthcare professional if you need it. They even have their own app to make filling prescriptions easier.

Business Name and Address

Checking the information on their website matches the details found in the domain name database. Their corporate headquarters is located in Camp Hill, Pennsylvania.

actual pharmacy address

They operate a large number of stores across the United States with nearly 2,500 locations to choose from. Their first store was opened in Scranton, Pennsylvania in 1962.

Rite Aid Corporation is listed on the New York Stock Exchange, and is very clearly a legit pharmacy.

Legal Approvals and Certifications

While they don’t display any regulatory association seals on their website, it is safe to assume that their retail outlets are correctly approved to operate. Each pharmacy retail location will need to be approved by the state authorities in which they are allocated.


However, when checking with LegitScript, we find that they don’t have an approved status. Instead, they are listed as unverified on the site.

Though this doesn’t mean that they are unsafe if or illegal to use, it isn’t ideal. LegitScript hasn’t assessed this pharmacy, and this could be because they haven’t replied to their merchant program.

Medications on Sale

Along with a wide range of regular medicines that you would expect to find in a normal pharmacy store, they also offer:

  • Beauty products
  • Vitamins and supplements
  • Diet and fitness help
  • Personal care

They even offer things including grocery products and office supplies. While most of the products sold on the site are dispatched through the main business, if you are purchasing prescription meds, it will involve the nearest Rite Aid pharmacy to you.

Prescription Requirements

As you might expect from the information we’ve already seen, you are going to need a valid prescription for the medical supplies you want to buy. And when purchasing prescription meds you have to provide them directly to the store, they don’t allow you to simply upload them or fax the prescription.

You can order refills online or through the app if you have already provided a valid prescription. The app will also give you warnings for when you need to renew your prescription for your meds.

RiteAid.com Coupon

We have found a coupon for Rite Aid, and they do offer some discount offers on their store. They have a page for weekly deals for various types of products, and this is dependent on your location.

$15 discount

There are also more general offers available, like a $15 discount when you spend $50 or more, for example.

Payments and Deliveries

All of the pages on this website after secured by a valid SSL certificate. You can pay through major credit cards via PayPal on the site. If you are purchasing medical prescriptions through a local store the payment options might be a little bit different, however.

When you are buying prescriptions from this store delivery might be included in some circumstances. Since you will have to order them through your nearest location, you will have to check to see if they offer shipping or not.

On non-prescription orders, the site offers three choices when shipping to a street address. Standard shipping cost $6.99 or is free for orders over $34.99, this service delivers in 3 to 5 days.

Expedited shipping cost $8.99 and takes 2 or 3 days to arrive. Overnight delivery will cost $19.99 for up to 20 lbs in weight. If your delivery is heavier than that, they charge 99 cents per lb extra. If you are using a PO box address, they only offer standard shipping.

info about insurance

They only currently ship medical supplies to US addresses, though they do not ship to overseas US military bases.

Customer Support

Customer support seems to be quite good for this pharmacy. You can choose from contacting them via email, on the phone, or using their live chat service.

They also provide the opening hours for their customer support services. They are available between 8 a.m. and 8 p.m. Monday to Friday, and 9:30 a.m. to 6 p.m. on Saturday. Their phone number is also toll-free, so if you run into problems with your order from this pharmacy you should be covered.

RiteAid.com Reviews and Testimonials

There are some customer testimonials and RiteAid.com reviews found on Trustpilot. However, of the 81 customer comments featured there, the overall sentiment is very bad.

mostly bad

The majority of reviewers give the store the lowest possible rating they have available. There is a 74% 1 star feedback, which indicates some serious problems with how this business is operated.

customer complain

Customers are complaining about how the company is managed, delayed deliveries, and higher than expected prices.


While most of the things this pharmacy seems to be doing are correct. We will have to mark them down for their fairly horrendous customer feedback.

While this is a legit business, it may not be the best option for you. It is our finding that we give this pharmacy 3.8 stars.

Possible alternatives

While brick and mortar pharmacies are a safe bet any day, online pharmacies are better, cheaper and more convenient. There is a ton of pharmacies on the internet, and this ends up confusing the consumers, as they do not know who is legitimate and who is out for a quick back. This is where we come in; our experts are constantly scouring the internet, looking for pharmacies and evaluating them based on set criteria.

We provide highly relevant information about these pharmacies, which allows you to choose where to shop for your medication and decide what establishments to stay away from. Our content is periodically updated with information about both existing and upcoming online pharmacies.

For more information, take a look at the Highly Credible List of online drug stores on our website!!!

What experiences have you encountered while dealing with online drug stores? Has the quality of service in each pharmacy been exquisite? Has it been satisfying, or would you rather not talk about it? Whichever the case, share your story with us; you never know, it could save another reader a whole lot of trouble. Commenting on our threads is quite easy, and you will not even have to register to do that!  

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